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How does Heja manage inappropriate ads, and how can users report them?

June Harhen avatar
Written by June Harhen
Updated over a week ago

How does Heja manage inappropriate ads, and how can users report them?

At Heja, ensuring a positive and appropriate ad experience is a top priority. Here's an overview of the measures the platform takes to manage inappropriate ads and the steps you can follow to report any issues you encounter.

Heja’s Approach to Blocking Inappropriate Ads

Heja actively works to block inappropriate or intrusive ads through the following methods:

  1. Category-Based Ad Blocking: The platform has expanded its efforts to block entire categories of ads known to cause issues. This has been implemented to further improve the ad experience for all users.

  2. Advertiser-Based Blocking: Advertisers which are known to deliver inappropriate ads are blocked.

  3. Daily Monitoring and Blocking: Heja’s team carefully monitors ads and blocks inappropriate ones individually. They also stay alert to new variations of ads that may bypass existing blocks by using subtle changes in ad content. This ensures prompt action to prevent such ads from reappearing in the future.

Steps for Reporting Inappropriate or Intrusive Ads

If you come across an ad that you feel is inappropriate, disruptive, or intrusive, Heja encourages users to report it. Follow these steps for effective reporting:

  1. Capture a Screenshot: Take a screenshot of the ad in question. This visual evidence is essential to help the team identify and address the issue.

  2. Send the Information to Heja: Provide the screenshot and any additional info about the ad to Heja so they can thoroughly investigate and block the ad source.

Identifying Inappropriate or Disruptive Ads

Certain behaviours can help you recognize an ad worth reporting:

  • Automatic Full Volume Playback: Ads that play with full volume without user consent.

  • Lack of Close Button Accessibility: Ads that run longer than 5 seconds before allowing you to close them.

  • Offensive or Inappropriate Content: Ads that contain language, content, or images deemed inappropriate for the platform.

By identifying and reporting these issues, you contribute to a better ad experience for all Heja users and help ensure a safe and welcoming platform.

For additional queries about ad performance or feedback options, feel free to reach out to Heja Support or visit our comprehensive FAQ section.

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