Scenario 1: Update details when you are logged in
Navigate to the You tab.
Choose Edit Profile in the top right
Press the pen icon beside email/phone number
Enter the new email you wish to use, and receive a verification code so we can confirm it.
This will now be your login email.
Scenario 2: Update details when you are logged out
You cannot update your details when logged out. You can instead create a temporary account to access your team while our support team helps recover your original one.
On the Heja start screen, tap Join Team.
Enter your team code (format: XX-00000).
Follow the steps to join using an email address you currently have access to.
This will create a temporary account so you can still view your team’s info.
You should then reach out to us at [email protected] to request that we link your new email to your old account.