# Heja - Help Center

> Advice and answers on how to use Heja

## Getting started with Heja

- [What is Heja?](https://help.heja.io/en/articles/2459315-what-is-heja.md): Heja is a sports team management and messaging app for coaches, managers, parents and players.
- [Heja's main features](https://help.heja.io/en/articles/2483013-heja-s-main-features.md): Heja's features make it easy for you and your teams to stay organized
- [How to Join Heja](https://help.heja.io/en/articles/12870390-how-to-join-heja.md): How to create your Heja account on the app
- [What's a team code?](https://help.heja.io/en/articles/2473974-what-s-a-team-code.md): The team code is your invitation to the team. Now what?
- [Is Heja only for coaches?](https://help.heja.io/en/articles/2462599-is-heja-only-for-coaches.md)
- [Inviting members to your team](https://help.heja.io/en/articles/2455365-inviting-members-to-your-team.md): Inviting members to Heja is super simple. Share your team code through text, WhatsApp or email to build your team.
- [What is Heja Plus?](https://help.heja.io/en/articles/7067095-what-is-heja-plus.md): Heja Plus is our paid, add-on feature package for parents and players
- [Adding another parent/guardian](https://help.heja.io/en/articles/5098616-adding-another-parent-guardian.md): You can have unlimited parents/guardians connected to a child. Here's how to get all parents/guardians in the right place.
- [How do I send a Direct Message?](https://help.heja.io/en/articles/5866249-how-do-i-send-a-direct-message.md): Here's how to send a Direct Message to one teammate or create a group chat with multiple teammates.
- [I'm a Grandparent and want to connect to my grandchild](https://help.heja.io/en/articles/6120123-i-m-a-grandparent-and-want-to-connect-to-my-grandchild.md): Many players have other family members on the team. If you're a Grandparent, here's how you can connect to your grandchild.
- [How do I add an event?](https://help.heja.io/en/articles/5700940-how-do-i-add-an-event.md): Here's how to create events in your Heja schedule.
- [How does Heja handle my data?](https://help.heja.io/en/articles/2480407-how-does-heja-handle-my-data.md): Heja is GDPR compliant and does not sell your data.
- [Push notification troubleshooting](https://help.heja.io/en/articles/3155278-push-notification-troubleshooting.md): If you're not receiving notifications, or notification badge on the Heja icon does not disappear.
- [Does Heja sell my data?](https://help.heja.io/en/articles/2462503-does-heja-sell-my-data.md): ​No, Heja does not sell your data.
- [Security of paying fees within Heja](https://help.heja.io/en/articles/2731281-security-of-paying-fees-within-heja.md)
- [Setting Up Your Parent Account on Heja: Connecting to your Child & Team](https://help.heja.io/en/articles/9618901-setting-up-your-parent-account-on-heja-connecting-to-your-child-team.md): Follow these steps to add or connect to your child if you are a parent/guardian joining a team as a new user.
- [Payments in Heja: What are Team Types?](https://help.heja.io/en/articles/5322891-payments-in-heja-what-are-team-types.md): Here's what the different types of "teams" mean when setting up payments in Heja.
- [Heja's Safety Measures for Minors](https://help.heja.io/en/articles/8812912-heja-s-safety-measures-for-minors.md): Safety First: Discover how we prioritise keeping minors safe in Heja
- [Ads on Heja](https://help.heja.io/en/articles/9236458-ads-on-heja.md): Who sees ads, what ads are allowed, consent management and more
- [Updating Heja to the latest version](https://help.heja.io/en/articles/7821996-updating-heja-to-the-latest-version.md): Here's how you can check which version of Heja you are on and how to update to the latest
- [How can I access Heja on desktop or laptop?](https://help.heja.io/en/articles/2455350-how-can-i-access-heja-on-desktop-or-laptop.md): Admins who have purchased Heja Pro can access Heja on their desktop
- [What is the difference between Heja Plus, Team Pro & Team Pro Max?](https://help.heja.io/en/articles/8061610-what-is-the-difference-between-heja-plus-team-pro-team-pro-max.md): Confused about the difference between Plus, Pro & Pro Max? Look no further!
- [How does Heja handle ads within the app and minimize their impact?](https://help.heja.io/en/articles/12097155-how-does-heja-handle-ads-within-the-app-and-minimize-their-impact.md)
- [Markdown Reference Guide](https://help.heja.io/en/articles/12709447-markdown-reference-guide.md): A handy list of common Markdown formatting options — including how each one looks when rendered.
- [How to Demo the Heja Platform](https://help.heja.io/en/articles/12974764-how-to-demo-the-heja-platform.md): If you’d like to explore Heja, you can easily demo the platform for free. It only takes a couple of minutes to get started.
- [How to RSVP to an activity in Heja](https://help.heja.io/en/articles/14643676-how-to-rsvp-to-an-activity-in-heja.md)
- [How do I become a Coach in Heja?](https://help.heja.io/en/articles/3778282-how-do-i-become-a-coach-in-heja.md): A current coach or admin can promote you to be listed under the Coaches tab in Heja. Here's how:

## Managing your profile

- [How do I sync my Heja calendar to Outlook?](https://help.heja.io/en/articles/3334843-how-do-i-sync-my-heja-calendar-to-outlook.md): This feature is included in our Heja Plus subscription.
- [How do I delete old messages?](https://help.heja.io/en/articles/6114512-how-do-i-delete-old-messages.md): Sometimes our chats get overwhelmingly full with messages. Here's how to keep them more clean and tidy.
- [How do I edit my child's information?](https://help.heja.io/en/articles/3298274-how-do-i-edit-my-child-s-information.md)
- [How do I remove myself as Parent?](https://help.heja.io/en/articles/6114496-how-do-i-remove-myself-as-parent.md): If you've accidentally connected to another profile as their Parent - here's how to remove the connection to the child.
- [Sync my Heja Calendar to Google calendar](https://help.heja.io/en/articles/2631251-sync-my-heja-calendar-to-google-calendar.md): This feature is included in our Heja Plus subscription
- [Request Parental Connection Approval from an Admin](https://help.heja.io/en/articles/10210092-request-parental-connection-approval-from-an-admin.md): Connect to your child by requesting approval from the team admin
- [How do I sync my Heja calendar to my iCal?](https://help.heja.io/en/articles/3064266-how-do-i-sync-my-heja-calendar-to-my-ical.md): This feature is included in our Heja Plus subscription.
- [How do I unsubscribe from Heja in my calendar?](https://help.heja.io/en/articles/2465166-how-do-i-unsubscribe-from-heja-in-my-calendar.md): If you no longer want your Heja calendars synced, here's how to remove them from your mobile and desktop devices.
- [How to change my contact and login details](https://help.heja.io/en/articles/2630817-how-to-change-my-contact-and-login-details.md): How to make sure your details are correct in Heja
- [Editing my contact information visibility](https://help.heja.io/en/articles/2462452-editing-my-contact-information-visibility.md): Your contact info is automatically shown to admins only when you sign up for Heja
- [Change from the Player to Parent role](https://help.heja.io/en/articles/2465240-change-from-the-player-to-parent-role.md): How to connect to your child in your team
- [Adding a child to a team](https://help.heja.io/en/articles/2477828-adding-a-child-to-a-team.md): Follow these steps to add another child to a team
- [How do I delete my Heja account?](https://help.heja.io/en/articles/8688294-how-do-i-delete-my-heja-account.md): How-to guide and what to expect when deleting your Heja account
- [Adding a photo to you or your child's profile](https://help.heja.io/en/articles/6114494-adding-a-photo-to-you-or-your-child-s-profile.md): Adding your child's photo: A step-by-step guide to personalize their profile.
- [Heja Plus Family Sharing](https://help.heja.io/en/articles/10033046-heja-plus-family-sharing.md): Want the whole family on Heja Plus? Look no further!
- [Already a Parent on Heja? How to Join Another Team](https://help.heja.io/en/articles/10774879-already-a-parent-on-heja-how-to-join-another-team.md): How to join a team and connect to your child without creating a new account
- [How do I request a new login code?](https://help.heja.io/en/articles/12117510-how-do-i-request-a-new-login-code.md)
- [How does Heja manage inappropriate ads, and how can users report them?](https://help.heja.io/en/articles/12131058-how-does-heja-manage-inappropriate-ads-and-how-can-users-report-them.md)
- [Claiming Your Own Player Account](https://help.heja.io/en/articles/12731204-claiming-your-own-player-account.md): Step-by-step instructions for players who want to manage their own Heja account alongside their parent or guardians.
- [Heja's Player Partnerships](https://help.heja.io/en/articles/13786955-heja-s-player-partnerships.md): Information about our partners: Athlete to Athlete and NCSA
- [How to Add an Activity to your Calendar](https://help.heja.io/en/articles/13400129-how-to-add-an-activity-to-your-calendar.md): You can add activities individually to your personal calendar
- [Adding a Team Position and Jersey Number](https://help.heja.io/en/articles/14753029-adding-a-team-position-and-jersey-number.md): How to add player numbers and positions
- [How to join NCSA even if you skipped it when first setting up Heja](https://help.heja.io/en/articles/15070155-how-to-join-ncsa-even-if-you-skipped-it-when-first-setting-up-heja.md): If you chose not to signup for NCSA as part of your signup for your Heja team, you can always signup later.

## Managing your teams

- [Managing Multiple Teams on Heja](https://help.heja.io/en/articles/12310118-managing-multiple-teams-on-heja.md): You can be part of multiple teams on Heja. Here's how to create and join teams in the app.
- [How to Transfer a Pro Subscription from One Team to Another](https://help.heja.io/en/articles/12745296-how-to-transfer-a-pro-subscription-from-one-team-to-another.md)
- [How to change between a monthly or yearly subscription to Pro or Plus](https://help.heja.io/en/articles/15285812-how-to-change-between-a-monthly-or-yearly-subscription-to-pro-or-plus.md)
- [Can I change a chat name and icon?](https://help.heja.io/en/articles/9240222-can-i-change-a-chat-name-and-icon.md): How to change a group chat name and icon
- [Can I change the name of my team?](https://help.heja.io/en/articles/6114503-can-i-change-the-name-of-my-team.md): Here's how to change the name of your team.
- [How do I change the team code?](https://help.heja.io/en/articles/6114511-how-do-i-change-the-team-code.md): How to generate a new team code as team admin
- [How do I lock my team?](https://help.heja.io/en/articles/10063733-how-do-i-lock-my-team.md): How to lock your team so that no new members can join
- [Joining another team](https://help.heja.io/en/articles/2462391-joining-another-team.md): Heja allows you to join more than one team by using a team code. Here's how to add another team in just a few simple steps.
- [Creating an additional team](https://help.heja.io/en/articles/2491781-creating-an-additional-team.md): You can have multiple teams on Heja, here's how to create a new one.
- [Remove/Delete someone from the team](https://help.heja.io/en/articles/2477832-remove-delete-someone-from-the-team.md): Admins are able to remove members who are no longer on the team
- [How do I change the time zone?](https://help.heja.io/en/articles/6114475-how-do-i-change-the-time-zone.md): Steps for both admins and team members to take to ensure the timezone is correct
- [Adding or Removing another Coach or Admin](https://help.heja.io/en/articles/4917028-adding-or-removing-another-coach-or-admin.md): How to add another Coach or Admin to your team and how to differentiate the two roles.
- [How to leave a team](https://help.heja.io/en/articles/10063803-how-to-leave-a-team.md)
- [How to delete a team](https://help.heja.io/en/articles/2614636-how-to-delete-a-team.md): Admins can delete a team to reduce clutter or create room for a new one.
- [How Scoring Works in Heja](https://help.heja.io/en/articles/12959398-how-scoring-works-in-heja.md): Learn how to enter, update, and view game scores in Heja. This article covers where to find the score feature, who can use it, when scores can be added, and how results appear in your team’s schedule.
- [Team Photo Library & Game Albums](https://help.heja.io/en/articles/13685354-team-photo-library-game-albums.md): Understanding team photos and game albums.
- [How do I sort my team list?](https://help.heja.io/en/articles/16219120-how-do-i-sort-my-team-list.md): How to organise your list of teams in the team viewer
- [Heja Free vs. Team Pro or Max](https://help.heja.io/en/articles/3727834-heja-free-vs-team-pro-or-max.md): What’s the difference?
- [Team Pro & Pro Max Features](https://help.heja.io/en/articles/4358964-team-pro-pro-max-features.md): With Team Pro or Pro Max, you'll have access to advanced features that will make managing your team a whole lot easier.
- [Upgrading to Team Pro or Pro Max](https://help.heja.io/en/articles/9235139-upgrading-to-team-pro-or-pro-max.md): What are Team Pro & Pro Max, and how do I upgrade?
- [How to create a poll on Heja](https://help.heja.io/en/articles/9615388-how-to-create-a-poll-on-heja.md): Instructions to create a poll for your Heja team
- [Managing your Pro Subscription](https://help.heja.io/en/articles/9929039-managing-your-pro-subscription.md): A guide to managing your team's Pro or Pro Max subscription on the Stripe management platform
- [How to Update the Payment Method for Your Heja Subscription](https://help.heja.io/en/articles/12782020-how-to-update-the-payment-method-for-your-heja-subscription.md)
- [How do I upgrade from Team Pro to Team Pro Max?](https://help.heja.io/en/articles/16218789-how-do-i-upgrade-from-team-pro-to-team-pro-max.md): If your team is already on Team Pro, you can upgrade to Team Pro Max at any time.
- [When Teams Receive Activity Reminders & Notifications](https://help.heja.io/en/articles/2455312-when-teams-receive-activity-reminders-notifications.md): Reminders will help parents and players set their attendance in a timely manner.
- [How do I select certain members for an activity?](https://help.heja.io/en/articles/2498148-how-do-i-select-certain-members-for-an-activity.md): You can choose which members you'd like to invite for different activities.
- [How do I edit activities that repeat weekly?](https://help.heja.io/en/articles/2628328-how-do-i-edit-activities-that-repeat-weekly.md): You are able to edit the repeating activity without the hassle of editing them one-by-one. Here's how:
- [How do I add opponents?](https://help.heja.io/en/articles/6191846-how-do-i-add-opponents.md): How to add an opponent to your game and to your list of opponents
- [How do I delete an activity?](https://help.heja.io/en/articles/2496176-how-do-i-delete-an-activity.md): In order to remove an activity or event just follow these simple steps.
- [What Does the Eye Symbol Represent in Heja?](https://help.heja.io/en/articles/10148860-what-does-the-eye-symbol-represent-in-heja.md): How to interpret the eye / not seen icon in your Heja schedule
- [How to create a reoccurring event](https://help.heja.io/en/articles/10402760-how-to-create-a-reoccurring-event.md): A guide to creating an event that repeats weekly
- [How can I create a roster?](https://help.heja.io/en/articles/12266650-how-can-i-create-a-roster.md): How to setup a roster using the Heja schedule
- [How to view past and upcoming events](https://help.heja.io/en/articles/15326938-how-to-view-past-and-upcoming-events.md): How to navigate the schedule to see both past and upcoming events
- [How do fees/payments work?](https://help.heja.io/en/articles/3195641-how-do-fees-payments-work.md): As an admin, you are now able to organize your team fees in Heja with Heja Pro! Here's how it works.
- [Update the payment destination for collected fees](https://help.heja.io/en/articles/6114518-update-the-payment-destination-for-collected-fees.md): If you're a team admin looking to change the account where your collected team fees are deposited, this help article is for you.
- [Why is my payments account blocked?](https://help.heja.io/en/articles/9219829-why-is-my-payments-account-blocked.md): What to do if your Heja payments account is blocked
- [When Do Team Admins Receive Team Fee Payouts?](https://help.heja.io/en/articles/4647837-when-do-team-admins-receive-team-fee-payouts.md): A simple guide to understanding your team fee payout schedule
- [Understanding the service fee for in-app payments](https://help.heja.io/en/articles/4707227-understanding-the-service-fee-for-in-app-payments.md): A quick guide to the fees added to payments to cover secure card processing.
- [How to Pay a Fee in Heja](https://help.heja.io/en/articles/10249239-how-to-pay-a-fee-in-heja.md): Read on for instructions on how to pay a fee in the app
- [Countries Where Fee Payment through Heja is Supported](https://help.heja.io/en/articles/13376291-countries-where-fee-payment-through-heja-is-supported.md): Pay fees directly through the app on Pro in the following supported regions
- [Why is my Heja account blocked for payouts?](https://help.heja.io/en/articles/2731253-why-is-my-heja-account-blocked-for-payouts.md)
- [How does Heja's fundraising feature work?](https://help.heja.io/en/articles/12131102-how-does-heja-s-fundraising-feature-work.md): An overview of the fundraising feature \(currently US only\)
- [How to Setup a Fundraiser in Heja](https://help.heja.io/en/articles/11541125-how-to-setup-a-fundraiser-in-heja.md): Here's our quick overview of how to get setup with Heja fundraising for your team
- [Fundraising Payouts](https://help.heja.io/en/articles/11462034-fundraising-payouts.md): Everything you need to know about your team fundraiser payout
- [Support for Fundraising Orders](https://help.heja.io/en/articles/12130413-support-for-fundraising-orders.md): Having trouble with your fundraiser order? Here's how to get help.

## Heja for Clubs

- [Getting Started with Heja for Clubs](https://help.heja.io/en/articles/15286103-getting-started-with-heja-for-clubs.md): How to set up your multi-team club in Heja
- [What is Club Connect?](https://help.heja.io/en/articles/11549829-what-is-club-connect.md): Learn more about how to connect your teams through club-wide chats on Pro.
- [How to Setup Club Connect](https://help.heja.io/en/articles/9611447-how-to-setup-club-connect.md): How to get started with setting up and adding teams to your club
- [Joining a Club Connect Using a Shared Link](https://help.heja.io/en/articles/14046123-joining-a-club-connect-using-a-shared-link.md): If someone has shared a club invite link with you, you can easily join the club and connect your team\(s\) in just a few steps.
- [How do I add or remove teams from my Club Connect?](https://help.heja.io/en/articles/10257526-how-do-i-add-or-remove-teams-from-my-club-connect.md): Steps to Add or Remove a Team in the Club
- [Is there a club admin role in Heja?](https://help.heja.io/en/articles/15302414-is-there-a-club-admin-role-in-heja.md): Understanding the admin role in the club context.
- [How to use Club Connect for different sections of your club](https://help.heja.io/en/articles/15302576-how-to-use-club-connect-for-different-sections-of-your-club.md): Create separate Club Connects for specific divisions or sections of your club.
- [How to Link Teams to Your Club Subscription](https://help.heja.io/en/articles/15302750-how-to-link-teams-to-your-club-subscription.md): Managing your teams on your club subscription