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Cashback is Missing

I’m missing Cashback on one of my shopping trips, what happened?

June Harhen avatar
Written by June Harhen
Updated this week

CashBack is currently only available in US and CA

Not seeing your cashback funds from a shopping trip? Here are a few key things to remember:

  • If you’re shopping on the web, please ensure any ad-blocking software is turned off before you shop, otherwise, the retailer won't be able to properly track your purchase.

  • Clear any previously added or saved items in your shopping cart. Only items added after you've started your shopping trip on Team CashBack will earn cashback.

  • Each retailer includes a list of exclusions to certain products that are not eligible for cashback. For best practice, we always recommend reviewing the full terms and conditions for each retailer.

  • If you are using any third-party coupon/cashback/discount extensions, your cashback may be subject to reversal.

  • Loyalty points or rewards cash used to pay for your transaction will automatically void your cashback eligibility.

  • Each retailer issues cash back at different times, most give back within 48 hours. Categories for accommodation like hotel, travel, and car rentals are credited up to 2 weeks after the trip is complete. You can check the ‘earn by’ date on your Shopping Trips page.

  • Returns/exchanges/refunds made on individual items part of a single order will reverse the entire cashback earning from that entire order.

If you're still missing funds, here is how to submit a missing claim with FlipGive:

If you’re missing cashback from a transaction completed through the Team CashBack

program, you can submit a missing claim for review. We’ll need a few details linked to

your transaction first to determine eligibility.

  1. To start, access your CashBack page by clicking on the CashBack tab on Heja’s Team tab.

  2. From the CashBack page > click on the profile icon at the top right corner

  3. Scroll down to the Help section and click on Missing Earnings. The Missing Earnings tab will list all the shopping trip visits you made from your Team Cashback team that didn’t post cashback.

  4. Locate the shopping trip associated with the missing claim you’d like to

    submit for review. Click on the Claim button. If the ‘Earn by’ date has not yet passed, you will not be able to submit a claim until the allotted time has passed. If the cashback has still not been issued by this date, the Claim button will become available to click.

  5. Then click Start Claim

  6. Copy the unique email provided on the next page and forward the order confirmation. Once it’s been sent, click on the Check that email receipt has been

    received and our system will verify that your email was successfully received.

  7. The cashback team will review your claim for eligibility and will get back to you within 2 business days.

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