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Push notification troubleshooting

If you're not receiving notifications, or notification badge on the Heja icon does not dissapear.

June Harhen avatar
Written by June Harhen
Updated over 6 months ago

Not receiving notifications

iOS

  1. Make sure your notifications are on in Heja
    - Start in the You tab
    - Click on the bell (🔔) icon in the upper right corner of your screen
    - Notifications should say "Your notifications are on"

    - Try turning the toggle off...wait a couple of seconds...then turn it back on

  2. Next, click Send test notification at the bottom of your screen

    - If you get the test notification, you're all set and will get notifications

    - If you don't receive the notification, please press Troubleshooting and if you still get no notification, take a screenshot & press the get help from our support team button

  3. If you don't get the test notification, check to make sure your permissions to receive notifications are on
    - Go to your phone settings ⚙️ > Notifications > Heja
    - Everything should be on

If the issue persists, please reach out to us in Support, and we'll be happy to help

Android

  1. Make sure your notifications are on in Heja
    - Start in the You tab
    - Click on the bell (🔔) icon in the upper right corner of your screen
    - Notifications should say "Your notifications are on"
    - Try turning the toggle off and then back on again

  2. Next, click Send test notification at the bottom of your notification settings

    - If you don't receive the notification, please press Troubleshooting and if you still get no notification, take a screenshot & press the get help from our support team button

  3. Make sure your permissions to receive notifications are on
    - Go to your phone settings ⚙️ > Apps > Heja > Notifications
    - Notifications should be allowed and nothing should be blocked

  4. Make sure your phone isn't blocking Heja notifications (Common for OPPO phones, Huawei, Lenovo, OnePlus, and Samsung) Follow this guide:  https://bit.ly/2SuAwff 

If the issue persists, please reach out to us in Support and we'll be happy to help.

Notification badge not disappearing

If you've read all notifications but still have a number on your Heja Icon that shows, you can try resetting your notifications by doing the following:
- Start in the You tab
- Click on the bell (🔔) icon in the upper right corner of your screen
- Scroll to the bottom and select "Clear all notifications"

If the badge still shows on your Heja Icon, please reach out to us in the support and we'll assist you.
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