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Push notification troubleshooting
Push notification troubleshooting
If you're having issues not getting notifications, follow this guide
Sara Stern avatar
Written by Sara Stern. Updated over a week ago

iOS

  1. Make sure your notifications are on in Heja
    - Start at the team tab > Profile
    - Notifications should say "Your notifications are on"

    - Try turning the toggle off then back on again

  2. Next, click Send test notification at the bottom of your notification settings

  3. Make sure your permissions to receive notifications are on
    - Go to your phone settings > Notifications > Heja
    - Everything should be on.

  4. Still having issues? Please reach out to us in the support. 

Android

  1. Make sure your notifications are on in Heja
    - Start at the team tab > Profile
    - Notifications should say "Your notifications are on"

  2. Next, click Send test notification at the bottom of your notification settings

  3. Make sure your permissions to receive notifications are on.
    - Go to your phone settings > Notifications > Heja
    - Notifications should be allowed and nothing should be blocked.

  4. Make sure your phone isn't blocking Heja notifications (Common for OPPO phones, Huawei, Lenovo, OnePlus, Samsung) Follow this guide:  https://bit.ly/2SuAwff 

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