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Push notification troubleshooting

If you're not receiving notifications, or notification badge on the Heja icon does not disappear.

Written by June Harhen
Updated over 2 weeks ago

Not receiving notifications

iOS

  1. Make sure your notifications are on in Heja

    • Start in the You tab

    • Click on the bell (🔔) icon in the upper right corner of your screen

    • Notifications should say Your notifications are on

    • Toggle this of and back on

  2. Make sure your your phone permissions to receive notifications are on

    • Go to your phone settings ⚙️ > Notifications > Heja

    • Allow notifications should be toggled on

  3. Send yourself a Test Notification

    • Head back to the Heja app and click Send test notification at the bottom of your screen

    • If you get the test notification, you're all set and will get notifications

    • If you do not get the notification follow the final step below

  4. Reinstall

    • Remove the Heja app from your phone and reinstall it. You won't lose any info in doing this, you will just need to login again

    • Once you are logged in, send yourself a test notification as in step 3

    • You should now receive the test notification

    If the issue persists, please reach out to us in Support with a screenshot of the troubleshooting screen which is located underneath the send test notification button, and we'll be happy to help

Android

  1. Make sure your notifications are on in Heja
    - Start in the You tab
    - Click on the bell (🔔) icon in the upper right corner of your screen
    - Notifications should say "Your notifications are on"
    - Try turning the toggle off and then back on again

  2. Next, click Send test notification at the bottom of your notification settings

    - If you don't receive the notification, please press Troubleshooting and if you still get no notification, take a screenshot & press the get help from our support team button

  3. Make sure your permissions to receive notifications are on
    - Go to your phone settings ⚙️ > Apps > Heja > Notifications
    - Notifications should be allowed and nothing should be blocked

  4. Make sure your phone isn't blocking Heja notifications (Common for OPPO phones, Huawei, Lenovo, OnePlus, and Samsung) Follow this guide:  https://bit.ly/2SuAwff 

If the issue persists, please reach out to us in Support and we'll be happy to help.

Notification badge not disappearing

If you've read all notifications but still have a number on your Heja Icon that shows, you can try resetting your notifications by doing the following:
- Start in the You tab
- Click on the bell (🔔) icon in the upper right corner of your screen
- Scroll to the bottom and select "Clear all notifications"

If the badge still shows on your Heja Icon, please reach out to us in the support and we'll assist you.
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If the badge still shows on your Heja Icon, please reach out to us in the support and we'll assist you. Additionally, you can try restarting the app or checking for updates to ensure you are using the latest version of Heja. These steps can help resolve persistent notification issues.

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