Not receiving notifications
iOS
Make sure your notifications are on in Heja
- Start in the You tab
- Click on the bell (🔔) icon in the upper right corner of your screen
- Notifications should say "Your notifications are on"- Try turning the toggle off...wait a couple of seconds...then turn it back on
Next, click Send test notification at the bottom of your screen
- If you get the test notification, you're all set and will get notifications
If you don't get the test notification, check to make sure your permissions to receive notifications are on
- Go to your phone settings ⚙️ > Notifications > Heja
- Everything should be on
If the issue persists, please reach out to us in Support, and we'll be happy to help
Android
Make sure your notifications are on in Heja
- Start in the You tab
- Click on the bell (🔔) icon in the upper right corner of your screen
- Notifications should say "Your notifications are on"
- Try turning the toggle off and then back on againNext, click Send test notification at the bottom of your notification settings
Make sure your permissions to receive notifications are on
- Go to your phone settings ⚙️ > Apps > Heja > Notifications
- Notifications should be allowed and nothing should be blockedMake sure your phone isn't blocking Heja notifications (Common for OPPO phones, Huawei, Lenovo, OnePlus, and Samsung) Follow this guide: https://bit.ly/2SuAwff
If the issue persists, please reach out to us in Support and we'll be happy to help.
Notification badge not disappearing
If you've read all notifications but still have a number on your Heja Icon that shows, you can try resetting your notifications by doing the following:
- Start in the You tab
- Click on the bell (🔔) icon in the upper right corner of your screen
- Scroll to the bottom and select "Clear all notifications"
If the badge still shows on your Heja Icon, please reach out to us in the support and we'll assist you.