So you’ve made a payment and the money has been withdrawn from your account but still not showing in your team’s bank account? Not to worry, here’s why:

If this is the first payout on your team’s account, the funds can take up to 7 days to transfer to the bank account on file. This is so Stripe, our payment provider, can complete the verification for your team’s account and bank details.

After this initial payment setup, the following payouts will be transferred after 2 business days. Safely and smoothly!

We work with a secure payment provider and your safety is our priority.

All payments and card details are kept safe by Stripe, who has a PCI licence to be able to store this kind of sensitive information. You can read more about Stripe here.