Understanding Payment Fees on Heja
At Heja, we’re committed to keeping fees as low as possible. That’s why we only charge around 2–5% in payment processing fees.
Why card fees vary
The exact fee depends on the fee amount and your location, as card processing fees differ between countries.
🇪🇺 In the EU, the total fee is approximately 2%, including all card fees.
🇺🇸 🇬🇧 In the US and UK, the total fee is slightly higher — around 4–5%, due to higher card processing costs. The fee in the UK has been raised since Brexit.
Here’s how it works (figures are estimates):
Fee Owed | Estimated Card Fee | % of Total |
€50 | €1 | 2.0% |
€200 | €4 | 2.0% |
€450 | €8 | 1.77% |
💡 The higher the fee, the lower the percentage cost, and vice versa.
Who pays the card fee?
The payer always covers the fee, never the team.
So if someone pays £450 + card fees, the team will still receive £450 in full.
No hidden costs
All payment and card fees are shown on the payment total page when paying a fee.
There are no additional charges — what you see is what you pay.
Paying through the app is currently not possible in Australia, Canada and New Zealand.