At Heja, we want to keep fees to a minimum. That’s why, on average, there's a service fee of around 3% (in the UK) and around 5% (in the US) included in each team fee.
Stripe, our payment provider, takes a percentage-based fee for all transactions. The exact fee amount depends on the amount collected.
Here’s how it works
The higher the collected amount - the smaller the fee. Similarly, the smaller the collected amount - the higher the fee.
In other words, if the collected amount increases - Stripe's percentage-based fee decreases.
$3 = $3.5 = $0.50 fee
$30 = $31.5 = ~5% fee
$300 = $311 = 3.67% fee
Important to note is that the payer always pays the fee (they will see the team fee + the service fee on their total). So, if the team/coach collects $450, they receive $450 in their account.
Also, depending on where you live, the total payment fees may differ slightly based on the country’s card fees.
If you have any questions or concerns - drop us a line in Support, and we’ll be happy to help!