All fundraising payouts are made through Heja’s secure payment system using Stripe. We do not issue payouts by cheque or any other payment method.
When are payouts sent?
To receive the funds, a team admin must connect a bank account through Stripe.
The timing depends on the type of fundraiser:
Product fundraisers (such as popcorn): The payout account can only be set up after the fundraiser has ended. All money raised is pooled and paid out in one sum.
Donation fundraisers: The payout account must be set up before the fundraiser can begin. Funds are paid out weekly on Tuesdays, rather than in one lump sum.
Check your payout status
After your fundraiser ends, you’ll see a status banner in the Fundraiser tab.
Possible statuses include:
Action needed or Waiting for payout setup: A team admin still needs to connect a payout account.
Payout confirmed: Your payout account has been set up and the payout is being processed.
How long does a payout take?
Once a payout account has been connected:
Your payout is processed within 48 hours.
Your bank can then take up to 10 business days to deposit the funds.
In most cases, you can expect to receive your payout within 10 to 14 days after the fundraiser ends.
Please note that weekends, public holidays, and bank processing times may occasionally add a small delay.
Note: Only team admins can set up a payout account. If one hasn’t been connected when the fundraiser ends, the admin will be prompted to do so.
How do I set up a payout account?
Open the Fundraiser tab and tap Set up payout account.
Follow the steps to:
Connect your bank account through Stripe.
Enter your team’s tax information.
Complete the verification process.
Be sure to enter your bank details carefully, as incorrect information can delay your payout. We will then verify the account.
Already using Heja Fees?
If your team already uses Heja Fees (Pro), your existing Stripe payout account will automatically be used for fundraising payouts.
If you’d like to use a different bank account, you can change it at any time.
How do I update my payout account?
To change your connected bank account:
Open Team Settings.
Select Payment settings.
Find your connected Stripe account.
Tap Edit payout account and follow the prompts.
Any future payouts will be sent to the updated account.