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How do payments work?

As an admin, you are now able to organize your team fees in Heja with Heja Pro! Here's how it works.

Sara Stern avatar
Written by Sara Stern
Updated over a week ago

It’s a hassle remembering who has paid, when and how much. We built this feature to keep better track of your team fees. Admins will see a 'Fees' tab once you've upgraded. Here's how to manage Fees in Heja:

The full feature (paying through Heja, not just tracking) is only available to paying subscribers and available in most countries.

Fee setup:

  1. Select the Fees tab (it may be hidden, so swipe left at the top your screen)

  2. Create your first fee 

  3. Select your country 

  4. Add a Title (ex: End of Year Banquet) as well as any other details

  5. Enter in the Amount per member, not the total

  6. Include a Due date so everyone knows the deadline

  7. When steps 1-5 are complete, select "Add" at the top

Payout settings:

  1. Go to Settings --> Payout setting --> enter your bank information

  2. If you choose to wait to put a card on file, we'll send you a reminder once the first payment has been made

  3. You can track if the individual has paid or not by looking next to their name

  4. If payments are made through Heja, a service fee will be applied. You will see this in your total. If payments are made outside of Heja, you can manually select if the individual has paid or not to keep things organized and in one place

We do not offer refunds on team fees paid through Heja. Instead request the refund directly from the team admin instead as the funds are directly paid to the team via Heja.

As always, reach out to us in Support if you have any questions! 👋

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